In the Categories drop-down menu, choose one of the available personalization categories, for example, Events, Merge Fields, or Social URLs.Locate the position in the treatment text where the personalization item is to appear.To embed a personalization item such as a Response Form or Trackable URL, perform the following steps:. For more detail, see Using the Siebel Marketing CKEditor HTML Editor. The CKEditor HTML editor starts by default if the selected template is an HTML file (HTM or HTML file extension). You can use this tool to make more complex changes than you can make in a text editor. The text editor starts by default, if the selected template is a text (.txt) file. You use this tool to make simple changes to the text.
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