![]() ![]() ![]() I took a somewhat blurry photo (my bad, i was rushing to make the train) I called the stoerungshotline twice - the first time repeatedly giving the automat number saying that i would call back as i had about 4 mins left to repurchase the ticket on an adjacent working machine and get my derriere over to the gleis to catch the train. I tried cancelling the transaction, but that wouldnt work either. ![]() However given that the station has turned into a non-stop beggingfest 24x7, im pretty sure somebody could have easily tampered with the machine and retrieved the note if they tried after I left the machine. It was so far in the slot, that you probably couldnt forcibly remove it without Im guessing a pair of tweezers to pinch the corner. ICE/IC/RE/RB etc.While purchasing a long distance ticket at one of the deutsche bahn ticket machines, halfway through the transaction it swallowed my 50 banknote and then the machine froze, so I couldnt feed further money into it or get back what I put in.Īctually, it swallowed about 97% of the note in the note slot, then got jammed with a tiny corner peeking out of the banknote slot. *essential information : : hrs hrs *essential information Examples for train type/train no. on*: DD.MM.YY Departure*: : hrs Arrival*: : hrs Departure as per timetable*: Actual arrival*. on your printed itinerary, on the Internet, in timetables, in the leaflet “Ihr Reiseplan” or on tickets/reservations for a particular train. You will find train types and number e.g. Train numbers are one to five digit numbers. Train types are abbreviations for the different rail products: e.g. #Servicecenter fahrgastrechte bahn email how toTrain no.*: train: RB/etc.*): Please tick the relevant box and enter the station name I missed my connection at The last change of trains was at I did not start my journey because of this delay Because of this delay I cut short my journey at and returned Because of this delay I cut short my train journey at and had to continue by other means of transport Because of this delay I cut short my journey in a regional train at and used a different train, for which I incurred additional costs Train type and train number, and how to find them We need the train type and train number in order to reconstruct your journey. 1 Your planned travel (as shown on the ticket) Station of departure* Destination station* 2 Your actual journey First delayed/cancelled train: I arrived on (ICE/IC/RE/ RB/etc.*): Train no.*: with (ICE/IC/RE/. Please PRINT the information required on the form clearly using a black or blue pen. Your claim will be processed within one month. reimbursement of costs for alternative transport or overnight accommodation) can be found at Please send all the necessary documentation to the Servicecenter Fahrgastrechte, 60647 Frankfurt am Main, Germany. Detailed information about passenger rights (e.g. Please submit original documents when requesting reimbursement of additional necessary expenses. ![]() Holders of season tickets should therefore only submit claims relating to delays on regional trains once they have collected at least two (1 st class) or three (2 nd class). Compensation of less than 4 Euro is not paid out. The supplement for the ICE Sprinter is refunded for delays of 30 minutes or more. We apologise for this and would like to offer you compensation in line with our conditions of carriage: For a delay of 60 minutes or more you receive compensation equivalent to 25% of the fare paid for a single journey, for a delay of 120 minutes or more 50% of the fare paid for return tickets the calculation is based on half the fare paid. Passenger Rights Claim Form Dear Customer, we regret the inconvenience caused to you by the delay or cancellation of a train. ![]()
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